Shipping & Returns

Exchanges & Store Credit

We do not offer refunds. If a piece isn't right, you have 7 days from the date of delivery to request an exchange or store credit.

• The item must be unworn and undamaged, in its original packaging with all tags attached.
• Email info@JRLXV.com with your order number within 7 days of delivery to start the process. We'll send you return instructions.
• Requests made after 7 days cannot be accepted.
• Store credit does not expire and can be used on anything in the Vault.

Custom & Made-to-Order

All custom and made-to-order pieces are final sale. Because they're built specifically for you, they cannot be exchanged or returned for store credit. We'll confirm every detail with you in writing before production starts.

Also Final Sale

• Resized, engraved, or otherwise altered items
• Earrings, for hygiene reasons
• Items marked final sale at the time of purchase

Damaged or Incorrect Orders

This is the exception. If your order arrives damaged, or it isn't what you ordered, email us photos within 48 hours of delivery and we'll make it right at no cost to you.

Shipping

• Every order ships with tracking, emailed to you as soon as it's on the way.
• In-stock pieces ship as quickly as possible after your order is confirmed.
• Custom builds ship once complete — we'll give you a timeline when your order is confirmed.
• We currently ship within the United States only.

Once a package leaves us and tracking shows delivered, we can't be responsible for theft from the delivery location. If you're not able to receive it safely, contact us before ordering and we'll work something out.

Questions

Email info@JRLXV.com and you'll hear back from a person, not a bot.